A Message From Our CEO, Darren Klausser

First let me extend my thoughts to all of our employees, customers and partners. This is an experience like never before.

As COVID-19 (the corona virus) continues to impact the global community, I wanted to take a moment and provide an update on the steps we have taken here at Ontellus to ensure business continuity, ongoing protection of your information and the safety of our staff.

Ontellus implemented our pandemic and business continuity support plans. We recognize that data security is paramount to our clients and want to assure you that we have taken the necessary measures to maintain the technical and physical safeguards needed to fully protect all confidential information.


We have made significant financial investments to enable our employees to work from home in an effort to maintain the quality records retrieval and customer service that you have come to expect from us.

The health and safety of our employees and clients are of utmost importance. We have suspended employee travel, both international and domestic, and are implementing strategies to limit our risk of spreading this illness. We are not experiencing any interruption in operations with the hospital networks and record custodians, at present.

We are all delicately managing through the in-shelter edicts in various areas. Healthcare and Insurance sectors have been identified as critical businesses. In short, our insurance clients have communicated that they view the processing of disability claims of injured workers as absolutely essential and, thus, view our important medical records services as critical. 

As you are aware, Ontellus is the largest record retrieval company, with multiple sites across the nation. If needed, our locations are capable of shifting processes between sites, and we can perform essential functions securely from within the United States.

This is an unprecedented time for everyone, and the situation is changing daily. We are committed to maintaining our business operations and ensuring you continue to receive the highest quality service without disruption.

We will all come together.  We will get through this.  Thank you for your continued support. 


Darren Klauser

Chief Executive Officer