Cynthia Ledlow joined Ontellus, formerly Keais Record Retrieval, in November 2016 as the Chief Operating Officer. Prior to Ontellus, Cynthia served as the Senior Vice President of Global Operations for a leading BPO, overseeing a highly engaged, global workforce and supporting large Fortune 500 customer brands. Even though Cynthia has extensive experience developing and leading successful Sales and Account Management teams, on both a global and national level, her focus has always centered on the customer experience and driving positive outcomes to support key customer initiatives. As a Six Sigma green belt, Cynthia prides herself on establishing best-in-class workflow transformation and automation that leads to efficiency and reduces cost. Cynthia is an avid tennis player and horse enthusiast, who is most at home in the beautiful hill country of Texas.