Join the top legal and insurance professionals who choose Ontellus to drive information intelligence.

Records Retrieval

Ontellus is your One Ultimate Solution for Records Retrieval and Document Management and the only SOC 2 Type II Certified Records Retrieval provider.


With a national footprint, Ontellus has provided Records Retrieval services via HIPAA Authorization, Subpoena, Stipulation and Request for Production of Documents since 1975. In the past 3 years, Ontellus has rapidly emerged to become the single largest records retrieval company delivering exceptional, client-centric records retrieval services.


Ontellus delivers high-value data and superior service, accuracy and industry-leading turnaround times. Our technology-driven record retrieval solutions empower insurance carriers, self-insured corporations, third-party administrators and law firms to reduce costs, make better-informed decisions and accelerate claims resolution.


As the industry-leader in procuring records and other sensitive information used to support complex insurance claims resolution, Ontellus provides services across all lines of business including: Bodily Injury, Workers' Compensation and Medical Malpractice.


Competitive advantage becomes yours through better-informed decisions, faster turnaround and expedited case resolution!

Frequently Asked Questions

How Long Does It Take To Get Records?

For most requests, this process takes less than 30 business days. Ontellus will call the facility relentlessly on your behalf to obtain records in the shortest possible time. Fast turnaround for clients is our primary mission. 

What Types Of Records Can Ontellus Obtain?

We can obtain virtually any type of record that you need including: Medical, Billing, X-Rays, Pathology, Personnel, Payroll, Workers' Compensation, Insurance, Telephone, (local, long distance and mobile) Bank, Pharmacy, Police, Fire, Driving, Academic, Ambulance and Business Records.

How Do I Get My Records?

Your completed records will be stored in Ontellus' secure client portal. You can access files in the repository and/or save it in your system.

Can Ontellus Get Records In All 50 States?

Yes. Ontellus can retrieve any type of records you might need across all 50 states via HIPAA authorization, subpoena, Stipulation or Request for Production of Documents.

Will You Call Me For Fee Approvals For Records?

Absolutely. If the fee exceeds the amount that you pre-authorized, we will contact you for approval.

Will Ontellus Direct Bill My Client?

Yes. We can direct-bill your client with their approval.