Committed Team

Nationwide Footprint

Effective combination of personalized service, in-house legal advisors and tech support professionals distinguishes Ontellus from traditional record retrieval companies.

Strong industry leadership driving best practice client support, reporting and operational delivery in every jurisdiction.

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Operational Excellence

  • Ontellus’ proprietary, in-house order management system, SmartWork, uses validated and verified information to improve quality and turnaround time, built to enforce rigorous process discipline.
  • SmartTrieve, Ontellus’ in-house retrieval platform uses verified data to strategically follow up with the right people, at the right time, which improves turnaround time and overall effectiveness of both custodians and claims/legal personnel.

Ontellus’ proprietary Custodian Database ensures that record requests are sent in the manner in which the custodian requires (fax, mail, etc.) and to the appropriate address for fulfillment.

  • Dedicated Custodian Partnerships enable Ontellus to build integrations directly to custodians and to work with custodians to strategically manage their record requests.

In-House Legal Team

Ontellus’ in-house legal team has extensive knowledge of local, state, and federal rules of procedure, rules of evidence and data privacy & security laws.

They provide HIPAA & Security Training of all Ontellus employees at hire & annually.

They play a critical role in ensuring Data Security & Compliance controls are followed in conjunction with our internal and external audits.

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Strategic Account Management Team

Ontellus’ best-in-class client engagement platform utilizes a multi-point process.

Customized client reporting to meet metrics and KPIs that align with our client's internal goals.

Our team has a strong internal business process foundation and communication strategy to support client satisfaction and engagement.

Technology Enablement

My.Ontellus™  is a proprietary, world-class platform, enabling feature rich customer experience and continued process improvement.

Integration partnerships to speed records delivery.

Lean forward technology using machine learning and artificial intelligence (AI) to revolutionize the records retrieval and advance information insight.