Records Retrieval Expertise

Effective combination of personalized service, in-house legal advisors and tech support professionals distinguishes Ontellus from traditional record retrieval companies.

Strong industry leadership driving best practice client support, reporting and operational delivery in every jurisdiction.

• Ontellus’ proprietary, in-house order management system, SmartWork, uses validated and verified information to improve quality and turnaround time, built to enforce rigorous process discipline.

• SmartTrieve, Ontellus’ in-house retrieval platform uses verified data to strategically follow up with the right people, at the right time, which improves turnaround time and overall effectiveness of both custodians and claims/legal personnel.

Ontellus’ proprietary Custodian Database ensures that record requests are sent in the manner in which the custodian requires (fax, mail, etc.) and to the appropriate address for fulfillment.

• Dedicated Custodian Partnerships enable Ontellus to build integrations directly to custodians and to work with custodians to strategically manage their record requests.

Ontellus’ in-house legal team has extensive knowledge of local, state, and federal rules of procedure, rules of evidence and data privacy & security laws.

They provide HIPAA & Security Training of all Ontellus employees at hire & annually.

They play a critical role in ensuring Data Security & Compliance controls are followed in conjunction with our internal and external audits.

Ontellus’ best-in-class client engagement platform utilizes a multi-point process.

Customized client reporting to meet metrics and KPIs that align with our client's internal goals.

Our team has a strong internal business process foundation and communication strategy to support client satisfaction and engagement.