Effective combination of personalized service, in-house legal advisors and tech support professionals distinguishes Ontellus from traditional record retrieval companies.
Strong industry leadership driving best practice client support, reporting and operational delivery in every jurisdiction.
Ontellus’ in-house legal team has extensive knowledge of local, state, and federal rules of procedure, rules of evidence and data privacy & security laws.
They provide HIPAA & Security Training of all Ontellus employees at hire & annually.
They play a critical role in ensuring Data Security & Compliance controls are followed in conjunction with our internal and external audits.
Ontellus’ best-in-class client engagement platform utilizes a multi-point process.
Quality of Service measurements and reporting is reviewed with clients as part of our governance to ensure optimal performance.
Our team has a strong internal business process foundation and communication strategy to support client satisfaction and engagement.
Worldclass platform enabling feature rich customer experience and continued process improvement.
Integration partnerships to speed records delivery.
Lean forward technology using machine learning and artificial intelligence (AI) to revolutionize the records retrieval and advance information insight.