Records Retrieval Frequently Asked Questions

Fast record turnaround for clients is our primary mission. For most requests, this process takes less than 30 business days. Ontellus will call the facility relentlessly on your behalf to obtain records in the shortest possible time.

We can obtain virtually any type of record that you need, including: Medical, Billing, X-rays, Pathology, Personnel, Payroll, Workers’ Compensation, Insurance, Telephone (local, long distance and mobile), Bank, Pharmacy, Police, Fire, Driving, Academic, Ambulance, and Business Records.

Absolutely. You can access a real-time status report online when you log in to our web repository. This report will include specific notes on status with each specific file.

Your completed records will be stored in Ontellus’ secure client portal. You can access files in the repository and/or save it in your system.

Yes. We can get records via authorization or subpoena in all 50 states.

Absolutely. If the fee exceeds the amount that you pre-authorized, we will contact you for approval.

Yes. We can direct-bill your client with their approval.