Frequently Asked Questions

What is happening?

In another step toward integrating with Datavant following the 2025 acquisition, Ontellus, AMFS, INTERTEL and Discovery Resource emails and systems are moving onto Datavant's Microsoft platform. As a result, email addresses are shifting to the @datavant.com domain.
This is a systems change, not a broader rebrand announcement.

When is this happening, and do I need to do anything?

The transition will begin October 23 in phases and continue over the following few months. Email forwarding will stay active throughout the transition, ensuring all communication reaches the intended destination. Replies will come from @datavant.com.

Action required: Please review your filtering, rules and any other routing processes in place to ensure communication to ensure new emails from @datavant.com are accepted and added to safe sender lists.

Will the portal change?

No. Portal access and locations are not changing as a result of this migration at this time.

Will contact phone numbers change?

No. Contact phone numbers will remain the same.

Will my old contacts still reach me?

Yes. The legacy Ontellus mailbox stays active and forwards to the new system, so anyone using your old contact info during the transition will still reach you.

Billing and Collections

Will billing or payment details change?

Remittance details will remain unchanged from the 2024 update. If you require additional documentation for your Accounts Payable department, please contact our Accounts Receivable team using the contact information printed on your most recent invoice.

Payee name on checks

Remittance details will remain unchanged from the 2024 update. If you require additional documentation for your Accounts Payable department, please contact our Accounts Receivable team using the contact information printed on your most recent invoice.

Tax ID

There are no changes to our tax or legal entity at this time. If you require additional documentation for your Accounts Payable department, please contact our Accounts Receivable team using the contact information printed on your most recent invoice.

Bank remittance instructions

Remittance details will remain unchanged from the 2024 update. If you require additional documentation for your Accounts Payable department, please contact our Accounts Receivable team using the contact information printed on your most recent invoice.

W-9 documentation

There are no changes to our tax or legal entity at this time. If you require additional documentation for your Accounts Payable department, please contact our Accounts Receivable team using the contact information printed on your most recent invoice.

Providers

Will record submission processes change?

No changes to record submission processes are anticipated as part of this migration. If processes change in the future, we will confirm and communicate any specifics well in advance.

Does SRD (Secure Record Delivery) functionality change?

SRD functionality will remain the same. We will notify you directly of any updates to the platform or delivery process.

Are mailing records affected?

Mailing record processes are not changing as a result of this migration.

Client Services

Will the Client Services phone number change?

No, contact phone numbers will remain the same.

Will messaging for incoming calls be updated?

The recordings will be updated to reflect “Ontellus, a Datavant Company”.