ONTELLUS PRIVACY POLICY

 

Ontellus, (the “Company”), has created this Privacy Policy in order to demonstrate its firm commitment to privacy.  (“We,” “our,” or “us,” as used in this Privacy Policy, may include the Ontellus family of companies, and websites within the Ontellus family of companies including Keais Records Retrieval, LLC, Second Image National, LLC, AMFS Acquisition, LLC, LegalPartners, LP, National Document Services, LLC, Quest Discovery Services, Inc., R.S.P. Microfilming, LLC, and Aboingo Services.)  Ontellus created this Privacy Policy to give You confidence as You visit and use the Website, and to demonstrate its commitment to fair information practices and to the protection of privacy.  (All capitalized terms not defined in this Privacy Policy have the same meanings as in Ontellus’ Website Terms & Conditions.)

 

For information regarding security for records retrieved under the HIPAA and HITECH ACT please visit our website under Security/HIPAA Compliance.

 

BY USING THE WEBSITE, YOU REPRESENT AND WARRANT THAT YOU HAVE READ AND UNDERSTOOD, AND AGREE TO THE TERMS OF, THIS PRIVACY POLICY. IF YOU DO NOT UNDERSTAND OR DO NOT AGREE TO BE BOUND BY THIS PRIVACY POLICY, YOU MUST IMMEDIATELY LEAVE THE WEBSITE.

 

Each time You use the Website, the then-current version of this Privacy Policy will apply.  Accordingly, each time You use the Website You should check the date of this Privacy Policy (which appears at the end) and review any changes since the last time You used the Website.  For additional information, see the section concerning Updates and Changes to Privacy Policy, below.

 

1. INFORMATION COLLECTION PRACTICES

 

(a) Traffic Data.

Like most website operators, we may automatically gather information of the sort that browsers automatically make available, including: (i) IP addresses; (ii) domain servers; (iii) types of computers accessing the Website; and (iv) types of Web browsers accessing the Website (collectively "Traffic Data"). Traffic Data is anonymous information that does not personally identify You.  We or its contractors may use this data to analyze trends and statistics.

 

(b) Cookies.

A "Cookie" is a string of information that a website stores on a user's computer, and that the user's browser provides to the website each time the user submits a query to the website. The purpose of a Cookie is to identify the user as a unique user of the Website. We may use Cookies to customize Your experience on the Website to Your interests, to ensure that You do not see the same advertisements or informational messages repeatedly, and to store Your username and/or password so You do not have to re-enter them each time You visit the Website. For additional information on our use of Cookies, see the section concerning Information Use and Disclosure Practices/Traffic Data and Information Gathered Using Cookies, below.

 

IF YOU DO NOT WISH TO HAVE COOKIES PLACED ON YOUR COMPUTER, YOU SHOULD SET YOUR BROWSERS TO REFUSE COOKIES BEFORE ACCESSING THE WEBSITE, WITH THE UNDERSTANDING THAT SOME OF THE SERVICES AND CERTAIN FEATURES OF THE WEBSITE MAY NOT FUNCTION PROPERLY WITHOUT THE AID OF COOKIES. IF YOU REFUSE COOKIES, YOU ASSUME ALL RESPONSIBILITY FOR ANY RESULTING LOSS OF FUNCTIONALITY.

 

(c) Personal Information.

In order for You to use the Services, You must provide us certain information that personally identifies You ("Personal Information"). Personal Information may include, without limitation, (1) Your name, mailing address, e-mail address, facsimile and telephone number; (2) Your insurance carrier and insurance policy number; and (3) a description of the problem(s). In each case, You will be asked to provide Personal Information; the Website will not gather it surreptitiously. We may supplement the Personal Information You provide with additional Personal Information gathered from public sources or from third-parties (e.g., consumer reporting agencies) who may lawfully provide such information to us. We will not collect payment information, such as credit card or bank account information, through the Website, although it may permit you to make payments to us by means of third-party services operated at Third Party Websites that accept payment information pursuant to their own privacy policies. For additional information, see the section concerning Third-Party Websites, below.

 

You are under no obligation to provide Personal Information, with the caveat that Your refusal to do so may prevent You from using some of the Services.

 

2. INFORMATION USE AND DISCLOSURE PRACTICES

 

(a) Traffic Data and Information Gathered Using Cookies

We may analyze Traffic Data and information gathered using Cookies to help us calculate overall usage statistics.  By identifying patterns and trends in usage, we are able to better design the Website to improve Your experience, and to serve You more relevant and interesting content. From time to time, We may release Traffic Data and information gathered using Cookies in the aggregate, such as by publishing a report on trends in the usage of the Website. We do not attempt to link information gathered using Cookies to Personal Information.

 

(b) Personal Information

 

(i) Generally.

We use Your Personal Information to send you information about us and our services, to contact you when necessary in connection with the Services, to verify Your qualifications for certain Services, and to customize and tailor Your experience on the Website.

 

BY USING THE WEBSITE AND SERVICES, YOU CONSENT TO RECEIVE PERIODIC EMAIL COMMUNICATIONS REGARDING THE SERVICES AND OTHER MATTERS FROM US.

 

(ii) Disclosure in Connection with Services.

We may disclose Personal Information to those who perform support functions on our behalf, including those who perform technical, administrative and data processing tasks. The third parties to whom we disclose Personal Information all have agreed to abide by this Privacy Policy with respect to the information provided to them by us and are prohibited by contract from using the information for other purposes (although, as discussed below, some of those third parties have separate privacy policies that govern their collection, use and storage of information that You provide to them directly).

 

(iii) Other Disclosure. We also disclose Personal Information under the following circumstances:

By Law or to Protect Rights - We disclose Personal Information when required to do so by law, or in response to a judicial or other subpoena, warrant or court order, or when we believe in our sole discretion that disclosure is reasonably necessary to protect our property or rights or those of third parties or the public at large.

  • Business Transfers; Bankruptcy - We reserve the right to transfer all Personal Information in our possession to a successor organization in the event of a merger, acquisition, reorganization or bankruptcy or other sale of all or a portion of our assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred Personal Information will be subject to this Privacy Policy, or to a new privacy policy if You are given notice of that new privacy policy and an opportunity to affirmatively opt-out of it. Personal Information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by our successor organization.

  • Unpaid Accounts - If You fail to pay any balance owed in consideration of Services, we may, as permitted by law, report Your Personal Information, including without limitation Your unpaid balance, to consumer credit reporting services, collection agencies and others.

 

3. SECURITY OF PERSONAL INFORMATION

 

We have implemented and maintain reasonable security procedures and practices to protect against the unauthorized access, use, modification, destruction or disclosure of Your Personal Information.

 

4. USER ABILITY TO ACCESS, UPDATE, AND CORRECT PERSONAL INFORMATION

 

We want Your Personal Information to be complete and accurate. By using the Website, You represent and warrant that all information You provide on any registration form or otherwise in connection with Your use of the Website and Services will be complete and accurate, and that You will update that information as necessary to maintain its completeness and accuracy. To confirm the completeness and accuracy of, or make changes to, Your Personal Information, login to Your personal profile here. If You would like to review the personal information we have in our files regarding You, you may do so through Your personal profile.

 

5. THIRD-PARTY WEBSITES

 

Importantly, we do not collect payment information or accept payment for the Services through the Website. All payments are processed through Third-Party Websites. We neither own nor control Third-Party Websites. Accordingly, Third-Party Websites are under no obligation to comply with this Privacy Policy except with respect to Personal Information provided directly to them by us. Before visiting or providing Personal Information to a Third-Party Website, You should inform Yourself of the privacy policies and practices (if any) of that Third-Party Website, and should take those steps necessary to, in Your discretion, protect Your privacy.

 

6. UPDATES AND CHANGES TO PRIVACY POLICY

 

We reserve the right, at any time and without notice, to add to, update, change or modify this Privacy Policy, simply by posting such update, change or modification on this page. Any such addition, update, change or modification will be effective immediately upon posting on the Website. Each time You use the Website, the then-current version of this Privacy Policy will apply. Accordingly, each time You use the Website You should check the date of this Privacy Policy (which appears at the end) and review any changes since the last time You used the Website. Unless we obtains Your express consent, any revised Privacy Policy will apply only to information collected after the effective date of such revised Privacy Policy, and not to information collected under any earlier Privacy Policy.