Tools To Reshape Your Claims Process

Ontellus has provided outstanding customer service and follow-through on requests. We can focus on other job duties instead of tracking record requests. Cost saving with man hours and having easy searchable organized records to use when deciding compensability on the claim.

Ontellus helps us do our jobs more efficiently in many ways. There are fewer errors, letting certain facilities slip through the cracks with following up on requests. It is very important that the adjuster receives prior records to investigate the claims compensability. Without these records we may end up paying on claims that should have been denied, therefore costing money. Sorted, searchable and organized records. The ability to utilize Smartchron when an order has multiple facilities with a push of the button, huge time saver!

The best thing about Ontellus is the timely manner in which we obtain records, and the quality of how the files are sorted and sent to us. We always appreciate the communication we receive on issues from the facility. Follow up to the various facilities is always consistent.